Privacy & Cookie Policy

Last Updated: March 22, 2025

At ZappFiles, we value your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and share your information when you use our services. By using ZappFiles, you agree to the terms outlined in this policy.

1. Information We Collect

When you use ZappFiles, we collect the following types of information:
 

1.1. Personal Information

  • Account Details: Email address, name, and login credentials - managed via Auth0.
  • Payment Information: Processed through Stripe - credit card details are not stored by ZappFiles.
  • IP Address & Device Information: Used for security and fraud prevention.

1.2. Uploaded Files & Content

  • Files uploaded to ZappFiles are stored for the duration set by the user and are automatically deleted after expiration.
  • We do not access, analyze, or share uploaded files, except as required by law.

1.3. Usage & Analytics Data

We collect usage data such as interactions with our platform for service improvement and analytics - tracked via Google Analytics.

2. How We Use Your Information

We use collected data for the following purposes:

  • Account Management: Providing access to your account and enabling file-sharing features.
  • Security & Fraud Prevention: Protecting users from unauthorized access and fraudulent activities.
  • Analytics & Service Improvement: Enhancing the user experience through analytics - Google Analytics.
  • Marketing & Communication: Sending platform updates, promotions, or security alerts.

3. Data Sharing & Third Parties

We do not sell user data. However, we share limited data with trusted third parties:

  • Stripe: Payment processing and fraud prevention.
  • Google Analytics: Usage tracking and analytics.
  • Legal Compliance: If required by law, we may disclose information to legal authorities.

4. Data Retention & Security

  • User data is stored securely using Auth0 and Stripe's systems.
  • Uploaded files are automatically deleted based on user-set expiration times - no backups are made.
  • We implement encryption and access controls to protect user data.
  • However, no system is 100% secure, and users are responsible for safeguarding their accounts.

5. User Rights & Data Deletion

Users have the right to:

  • Request data deletion by contacting info@zappfiles.com.
  • Access and update account details through the platform.
  • Opt out of marketing communications by adjusting preferences in account settings.

6. Cookie Policy

6.1. What Are Cookies?

Cookies are small text files stored on your device to enhance functionality and track usage. By using ZappFiles, you agree to our use of cookies.

6.2. Types of Cookies We Use

  • Essential Cookies: Required for account login and security features.
  • Analytics Cookies: Used to measure user activity (Google Analytics).

6.3. Third-Party Cookies

  • Google Analytics is the only third-party cookie provider used by ZappFiles.
  • No advertising or tracking cookies are used beyond this.

6.4. User Consent & Control

  • Users automatically accept cookies by using ZappFiles.
  • If users wish to disable cookies, they can do so via browser settings, but this may impact functionality.

7. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Changes will be posted on our website, and continued use of ZappFiles constitutes acceptance of the updated policy.

8. Contact Information

For any questions about this Privacy & Cookie Policy, please contact us at info@zappfiles.com.

By using ZappFiles, you acknowledge that you have read and agree to this Privacy & Cookie Policy.