Limits and Storage

Your plan governs the upload

When someone uploads through your request link, the maximum file size they're allowed to send and the amount of free storage available both come from your plan. They don't need a ZappFiles account, and even if they have one, theirs is ignored.

The upload page shows a small "Max" label so the uploader knows up front how large a single file can be. If they pick a file that's too large, the send button stays disabled and they see a clear message.

Storage is shared with your uploads

Files submitted to your requests count against the same storage allowance as the files you upload yourself. If you're close to full, new submissions can fail. You can free up space by deleting old uploads from your Uploads page or by deleting submissions you no longer need from a request's detail page.

When the request is full

If your account has no storage left, the request link shows an "Uploads are paused" message asking the uploader to reach out to you so you can free up room. As soon as you delete enough files to free up space, the link starts working again.

Upgrading your plan is the other way to fix this. A larger storage allowance immediately unlocks all of your existing request links.

Closed requests

Request links don't expire. The only other way a link stops taking files is when you switch "Accepting uploads" off: anyone opening it then sees that the request is closed. Flip the switch back on and it works again.

Closing a request doesn't touch what's already arrived. Each submission's files are kept for 30 days from the day they were sent, whether the request is open or closed.

Broken or missing links

If someone says the link doesn't work, first ask them what they see. "Request not found" means the link is mistyped or the request was deleted. "This request is closed" means "Accepting uploads" is off, which you can fix yourself from the detail page. "Uploads are paused" means your storage is full, so free up space or upgrade.