Limits and Storage
File requests use your account's storage and follow your account's file size limits. The person uploading to you is bound by your plan, not theirs, so it's worth understanding how the limits work before you share a link widely.
Your plan governs the upload
When someone uploads through your request link, the maximum file size they're allowed to send and the amount of free storage available both come from your plan. They don't need a ZappFiles account, and even if they have one, theirs is ignored.
The upload page shows a small "Max" label so the uploader knows up front how large a single file can be. If they pick a file that's too large, the send button stays disabled and they see a clear message.
Storage is shared with your uploads
Files submitted to your requests count against the same storage allowance as the files you upload yourself. If you're close to full, new submissions can fail. You can free up space by deleting old uploads from your Uploads page or by deleting submissions you no longer need from a request's detail page.
When the request is full
If your account has no storage left, the request link shows an "Uploads are paused" message asking the uploader to reach out to you so you can free up room. As soon as you delete enough files to free up space, the link starts working again.
Upgrading your plan is the other way to fix this. A larger storage allowance immediately unlocks all of your existing request links.
Closed and expired requests
A request can also be unavailable for two other reasons. If you've toggled "Accepting uploads" off, anyone opening the link sees that the request is closed. If the expiry has passed, they see that the request has expired and is asked to contact you for a new one.
In both cases the files that have already been submitted stay safe and downloadable. You can reopen a closed request by flipping the toggle, and extend an expired request by setting a new expiry from its detail page.
Broken or missing links
If a recipient says the link doesn't work, first ask them what they see. "Request not found" means the link is mistyped or the request was deleted. "Closed" or "expired" messages mean the request is intentionally inactive, and you can fix that yourself from the detail page. A storage-full message is on you to resolve by freeing up space or upgrading.